You began as a small business, but now is the time to expand and shine in a thriving market. It necessitates improved communication infrastructure, which is where hosted PBX comes in.

A private Branch Exchange (PBX) is a personal phone network that allows users to communicate with one another. Various pieces of hardware collaborate to connect to the telephone network.

What is Hosted PBX?

A hosted private branch exchange, also known as a hosted PBX, is a phone exchange system built, delivered, and it is managed by a third-party service provider. Hosted PBX is an IP-based phone service that can only be configured and accessed via the Internet. Hosted PBX is also known as cloud PBX or hosted voice.

Hosted PBX provides the similar features and services like a traditional private branch exchange system but eliminates the need to build and maintain your PBX system. The PBX system is created and hosted on the service provider's premises, which is typically a telecommunications, Internet, or cloud service provider. Virtual PBX and Hosted PBX are frequently used interchangeably. However, because it can handle incoming and outgoing calls, hosted PBX has more call control features and services than virtual PBX.

Things to Consider Before you Choose a Hosted PBX 

Educate yourself on the subject if you are considering investing in free PBX for your business. The same is listed below.

  • Phone service costs both on an ongoing and one-time basis.
  • The business telephone system's capability
  • Support availability, quality, and cost
  • Third-party reports on system uptime and reliability
  • SOC, HIPAA, and PCI certifications and secure practices
  • Its security profile and data center count
  • The unified communication platform's usability and accessibility
  • Benchmarks in the industry and verified or legitimate customer reviews
  • There should be no unexpected costs during or after installation.

Should You Switch to Hosted PBX? 

If your company is expanding and requires regular phone lines or numbers, consider switching to a hosted PBX system. Furthermore, a hosted PBX system is the best option if an organization's employees work remotely or from home.

So, switching to hosted PBX from an on-premise system is a no-brainer due to its benefits (from affordability to scalability).

Conclusion

Legacy technologies are taking a back seat regarding updated and cost-effective communication systems. That is why many companies are switching to hosted PBX systems. If you want to improve the agility of your communication processes while also building a modern infrastructure to support your company's growth, cloud-based PBX checks all the boxes.